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We want you to feel confident learning with SYSXPLORE. This policy applies to purchases made from October 17, 2026. It does not reduce any consumer rights you have under applicable law.
If a SYSXPLORE membership is not right for you, request a full refund within 14 calendar days of the charge. This covers your first monthly or annual subscription payment and each renewal payment. You do not need to provide a reason, and using lessons during that period does not by itself disqualify you.
For a paid digital resource bought directly from SYSXPLORE through Polar, the same 14-day window applies. Purchases from other stores are handled under the seller's policy and your applicable consumer rights.
Email [email protected] from the email address used for your purchase. Include your order reference or the charge date so we can locate it. Do not send card details or passwords. The date you send your request determines whether it is within the 14-day window, not the date we reply.
Polar is our merchant of record and processes refunds. Approved refunds are returned through the original payment method where supported; the time before the funds appear depends on Polar and your bank or payment provider. We do not deduct our processing fees from a full refund.
A full subscription refund ends the paid access covered by that payment. We will arrange cancellation of the refunded subscription to prevent another renewal. Your account, free courses and existing learning progress remain available. A refund for a separately purchased resource may remove its download access; please stop using and delete your downloaded copy.
You can cancel renewal through the billing portal or ask [email protected] for help. Cancelling normally keeps paid access until the end of the period already paid for; it does not itself request a refund. To request a refund as well, contact us within the window above. Keep the cancellation confirmation for your records.
Outside the 14-day window we review refund requests individually, including duplicate charges, billing mistakes and serious service problems. We do not promise automatic prorated refunds for unused time outside that window. Any legal right to a refund, cancellation or remedy still applies, including where digital content or services are faulty or not as described.
Contact [email protected]. Also read our Terms of Service and Privacy Policy.